How Delivery.com Works

FT Contributor  | 

What Is Delivery.com?

Delivery.com is a delivery service that brings your orders to your door. You can order from restaurants, dry cleaners, liquor stores, and grocery stores. Similar to Postmates and Instacart, delivery services provide users with a high level of convenience. What sets Delivery.com apart from its competitors is the dry cleaning and laundry feature, which is a round-trip service that picks up and drops off your clothes and laundry on your schedule.

How Does Delivery.com Work?

Delivery.com is fairly simple. If you need some groceries or would like to order snacks and beer for a last-minute game night at your house, all you need to do is log in to the website or use the mobile app to enter your delivery address. You’ll see the merchants available for your area, including their reviews and ratings, so you can choose what works best for you.

Ordering alcohol from the liquor stores available is also straightforward. Once you enter your area, you’ll see the types of alcohol available for delivery. Or you can enter the keyword for what you’re looking for, such as wine, vodka, or beer.

As for Delivery.com’s dry cleaning service, you can order tailoring services, wash and fold service, or dry cleaning. The company will send a driver to pick up your laundry, so make sure you have a secure place where you can leave it, or schedule the pick up for when you’ll be home.

The convenience factor is high but watch out for the delivery fees. You may be able to offset some and save money on your grocery or meal deliveries by referring friends and loved ones. The Tell-a-Friend program will earn both you and the person you referred (if they sign up) a credit of $10 for your future orders.

How Much Does Delivery.com Cost?

Customers don’t pay a fee, although the merchant you purchase from may charge one to pay for their delivery staff. The merchant delivery fee may vary, but it will be displayed on your order before you confirm it. If you add a tip, 100% of the tip goes directly to the driver.

If you’re wondering how Delivery.com makes money when they don’t charge you any fees, the company charges the participating merchant a small commission on customer orders.

How Do Delivery Points Work?

Delivery.com has a unique feature other delivery services don’t have. You can earn reward points on your spending. If you regularly order food, groceries, or dry cleaning, the points you earn can be redeemed as savings later.

For every dollar you spend on orders, you’ll earn 20 points. Redeemable rewards start at 5,000 points, equal to $250 in spending. You can redeem 5,000 points for a $5 delivery credit on your next order or donate the points as a $5 contribution to organizations, such as Red, Rise Against Hunger, City Harvest, and Dine11.

How to Use Delivery.com

Placing an order through Delivery.com is fairly quick and easy. As mentioned, you’ll need to enter your address to see the list of local participating businesses. You can enter keywords, such as “alcohol” or “sushi” to narrow your search.

Go through the list of menu or store items and tap or click on items you’d like. Once you’re done, you’ll see your order, including the number of points you’re earning, any delivery fees charged by the merchant and a total. Confirm the order and wait for delivery. If you ordered alcohol, you’ll need to show your photo ID to the driver to receive the alcohol delivery.

If you’re arranging a wash-and-fold service for your laundry, you can count and manually enter the items you are sending off or let Delivery.com count them for you. Place them in a bag, schedule your pick up and drop off time, and the service handles the rest.

What Can You Order Through Delivery.com?

There are four types of businesses you can order using Delivery.com:

  • Restaurants;
  • Groceries;
  • Liquor stores;
  • Dry cleaners (pick up and delivery).

Whether it’s groceries, laundry service, or pizza and beer, as long as the supported business sells it, you can get it. Once you enter your address, a list of available businesses will pop up for your area. The selection of merchants may not be as varied as other delivery apps — Delivery.com doesn’t charge you a delivery fee and makes money by taking a commission on your order from the merchant. The merchant costs means some smaller businesses may not participate.

Where Is Delivery.com Available?

Delivery.com is currently available in cities in the following states:

  • Alabama;
  • Arkansas;
  • California;
  • Colorado;
  • Connecticut;
  • Florida;
  • Georgia;
  • Idaho;
  • Illinois;
  • Indiana;
  • Kentucky;
  • Louisiana;
  • Massachusetts;
  • Michigan;
  • Missouri;
  • Montana;
  • New Mexico;
  • New York;
  • Oklahoma;
  • Ohio;
  • Oregon;
  • Pennsylvania;
  • Tennessee;
  • Texas;
  • Vermont;
  • Virginia;
  • Washington;
  • West Virginia;
  • Wisconsin.

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