How to Get Ahold of the IRS

FT Contributor
A placard on the IRS headquarters in Washington D.C. that reads "Internal Revenue Service."
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Tax season is a confusing time, and many people will have questions regarding their returns. From how to file to questions about tax credits, refunds, and everything in between, there are many reasons taxpayers might need to reach out to the IRS.

The process of contacting the IRS can be intimidating, but with the right help, you’ll be able to reach out to them with confidence and have all of your tax questions answered. Discover the best way to get ahold of the IRS.

IRS Hours of Operation

To get help in a timely manner, it’s important to know the IRS’ hours of operation. Telephone services are available from 7 a.m. to 7 p.m. Monday through Friday. Building hours are typically 8:30 a.m. to 4:30 p.m. Monday through Friday. Note that they are closed on federal holidays.

In most cases, you can look online for the answers to your questions. The IRS has a wealth of information online, but if you cannot find your answer reach out to them via telephone.

How To Call the IRS

The IRS has many numbers to call for any problem you have. You’ll need to call the number that corresponds with your tax filing status. More specifically:

  • Individuals can call 800-829-1040 from 7 a.m. to 7 p.m. local time.
  • Businesses can call 800-829-4933 from 7 a.m. to 7 p.m. local time.
  • For non-profit tax questions, dial 877-829-5500 from 8 a.m. to 5 p.m. local time.
  • For estate and gift taxes, dial 866-699-4083 from 8 a.m. to 3:30 p.m. Eastern time.
  • For excise taxes, dial 866-699-4096 from 8 a.m. to 6 p.m. Eastern time.

When calling the IRS, make sure to have these items ready:

  • Social Security number.
  • Taxpayer ID number.
  • Filing status.
  • Last year’s tax return.
  • Current year tax return.
  • Any correspondence you had previously with the IRS.

If you are a third party calling the IRS, you’ll need to have verbal or written proof of consent that you’re authorized to do so. In the event that you’re calling for a deceased taxpayer, you’ll need their death certificate and the proper forms that denote your right to discuss their information, which may require court approval.  

IRS Taxpayer Assistance Center

If you need help filing your tax return, figuring out payments, or any additional tax questions, the IRS Taxpayer Assistance Center allows you to come in and speak with a member of the IRS to directly resolve these issues.

A valid photo ID and your taxpayer identification number or Social Security number are required to make an appointment with the assistance center. To schedule an appointment, call 844-545-5640. Using your zip code, you will need to find your local office to make an appointment. Note that they are closed on federal holidays.

IRS Collection Phone Number

The collection phone number is 1-800-829-1040. You should call this number if you need to file late or make a late payment. Prior to calling, you’ll need to fill out a Collection Information Statement and provide proof of your financial status.

IRS Toll Free Number

The toll-free number is (800) 829-1040. There are a variety of reasons to call this number, including:

  • To ask refund questions.
  • To check the balance due on your tax account.
  • In regards to questions on existing installment agreements.
  • To confirm your tax payment was received.
  • To inquire about the location of an IRS office or the location of a free tax preparation service.
  • If you did not receive a W-2 or 1099-R, you received one that was incorrect, or you lost the original.
  • To ask federal tax questions or any inquiry regarding tax-related issues.

IRS Online

The IRS’s official website is This is a great resource for taxpayers, as there are many things a person can do on the IRS website, including:

  • Set up a payment plan.
  • Get a transcript of tax return.
  • Make a payment.
  • Check on refund or amended return.
  • Find answers to tax questions.
  • Find forms and instructions for filing taxes.
  • Learn more about tax credits.
  • File a tax return online.
  • View account information.

IRS Mailing Address

You can file your taxes online, but when in doubt, snail mail works best. You will need to make sure you have your local office’s mailing address. You’ll need to find the correct IRS mailing address by state. Additionally, there are specific addresses to send information depending on the type of return.

If you are filing taxes by mail, you’ll need to submit the information in a timely fashion. Your return is considered on time if the envelope is properly addressed, postmarked, and deposited in the mail by the due date, which is April 15.

Don’t be intimidated when contacting the IRS — with the right information, you’ll be able to get the answers you need quickly and easily.

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